If your equipment or services supplied by 2connect-IT are not working properly we are here to support you.

General Questions (not urgent)

For general questions about your equipment or services please check first our FAQ The most asked questions are there, you can search on keyword and your type of equipment (e.g. Thuraya, Iridium, Inmarsat). If you cannot find your answer in our FAQ send us an email. You will receive a response within 24 hours during working days.

Need immediate support by phone (urgent)

If you need immediate support call us +31 40 2953001. This number can be reached during working hours from 08:30 until 17:00 local time The Netherlands.

24/7 support (urgent)

If you have a Service Contract (SLA) with 2connect-IT please follow the instructions provided with the contract (24/7 available). If you do not have a service contract but would like to know the conditions please contact us by email or call us: +31 40 2953001 (can be reached during working hours from 08:30 until 17:00 local time The Netherlands)

Repairs

Please send us an email with a problem description (do not send your equipment yet, you will receive a RMA-Form from us with the shipment instructions and conditions).

Your 2connect-IT support team.